Issue with an Order

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custosarmorum
Posts: 39
Joined: Sun Sep 06, 2015 7:42 pm

Issue with an Order

Post by custosarmorum » Tue May 14, 2019 6:58 pm

I hope this is the appropriate board for this... I placed an order (#21654) for the new Lardie Dice and a set of SP2 tokens (never seem to have enough of those uncontrolled tokens) through the web store. I soon received an email saying my order was complete and within a week a package arrived with the Lardie Dice (which are very nice) but without the tokens. I have sent notes to Richard alerting him of the problem using both the sales email and the store's contact feature but have not heard back.

Is there another way to let Richard know about problem?

Thanks!

Michael

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Truscott Trotter
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Joined: Mon Sep 09, 2013 11:11 pm
Location: Tasmania the Southernmost CoC in the world

Re: Issue with an Order

Post by Truscott Trotter » Tue May 14, 2019 8:34 pm

Wait for Monty to shine the pie and pint symbol into the sky above Grimsby

custosarmorum
Posts: 39
Joined: Sun Sep 06, 2015 7:42 pm

Re: Issue with an Order

Post by custosarmorum » Tue May 14, 2019 9:15 pm

Thanks, TT. I will wait for Monty to come to the rescue!

rim66
Posts: 671
Joined: Wed Sep 04, 2013 7:09 am

Re: Issue with an Order

Post by rim66 » Wed May 15, 2019 3:44 pm

"Out of the night, when the stars are bright......."

And here I am! Consider Rich duly alerted and please come back to me if you don't hear anything from him. Key info is always the email address for the order and the date, that'll help him track you down.

Kind regards,

Richard aka Monty Lardo

custosarmorum
Posts: 39
Joined: Sun Sep 06, 2015 7:42 pm

Re: Issue with an Order

Post by custosarmorum » Thu May 16, 2019 2:05 am

Thanks, Monty, you are a hero! I included the order number but am happy to provide the email and order date/ship dates as well. Should I email it to you (I saw your email address in one of your posts offering to help another forum member) or send it to Richard via the "contact us" feature/ the "sales" email address?

I appreciate your good offices on my behalf!

Michael

rim66
Posts: 671
Joined: Wed Sep 04, 2013 7:09 am

Re: Issue with an Order

Post by rim66 » Thu May 16, 2019 12:54 pm

Hi Michael, Delighted to be able to help - an email to me would probably help as I can then pass the info to Rich.

Kind regards,

Richard aka Monty Lardo

custosarmorum
Posts: 39
Joined: Sun Sep 06, 2015 7:42 pm

Re: Issue with an Order

Post by custosarmorum » Thu May 16, 2019 3:01 pm

Thanks, Richard!! Email has been duly sent.

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